Last updated: July 31, 2026

1. Overview

This website is operated by SUVIX. Throughout these Terms and Conditions, the terms “SUVIX,” “we,” “us,” and “our” refer to SUVIX.

SUVIX provides this online store, including the information, products, features, tools, and services available through it, subject to your acceptance of these Terms and Conditions.

By visiting our website, placing an order, or otherwise using our services, you agree to these Terms and Conditions and to the policies referenced in them, including our:

• Privacy Policy
• Shipping Policy
• Return and Refund Policy

Please read these Terms and Conditions carefully before using our website. If you do not agree with them, you should not access the website or use our services.

2. Eligibility and Online Store Use

By using our website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have permission from a parent or legal guardian to use the website.

You must not use our website or products for any unlawful or unauthorized purpose. You must not violate any applicable laws, including intellectual-property, consumer-protection, privacy, or online-safety laws.

You must not transmit viruses, malware, destructive code, or other material intended to damage, disrupt, or interfere with the website or its users.

We may suspend or terminate access to our services when we reasonably believe these Terms have been violated.

3. General Conditions

We reserve the right to refuse or cancel service or orders where reasonably necessary, including in cases involving:

• Suspected fraud or unauthorized payment
• Incorrect pricing or product information
• Product unavailability
• Shipping restrictions
• Suspected resale or commercial redistribution
• Violations of these Terms
• Unlawful or abusive activity

We will not refuse service for reasons prohibited by applicable law.

You may not reproduce, duplicate, copy, sell, resell, scrape, exploit, or commercially use any part of our website without our written permission, except where permitted by law.

4. Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, specifications, prices, and availability information.

However:

• Product colours may appear differently depending on your device or screen.
• Packaging, accessories, colours, dimensions, or minor design details may differ slightly from product images.
• Measurements may have reasonable manufacturing variations.
• Suppliers may update product packaging or non-essential design details without prior notice.

Material differences, defects, missing components, or incorrectly supplied products will be handled according to our Return and Refund Policy and applicable consumer laws.

We may modify or discontinue products at any time. Product availability is not guaranteed until an order has been accepted and processed.

5. Third-Party Fulfilment and Dropshipping

SUVIX works with third-party suppliers, warehouses, fulfilment partners, and shipping carriers.

Products may be stored, packed, and shipped by a third-party fulfilment partner from a country or location different from your own.

When an order contains multiple products, the products may:

• Be fulfilled by different suppliers
• Be dispatched at different times
• Arrive in separate packages
• Have separate tracking numbers

SUVIX remains responsible for providing customer service and handling eligible order issues in accordance with our published policies.

6. Prices and Currency

Product prices are displayed in the currency shown on the website or during checkout.

Prices may change without notice. A price change will not normally affect an order that we have already accepted, except when there is an obvious pricing error or where correction is required by law.

Currency conversion rates, international payment fees, or foreign transaction charges may be applied by your bank, card provider, or payment service. These external charges are not controlled by SUVIX.

Unless otherwise stated, free standard shipping is included in the product price.

7. Orders and Order Acceptance

Submitting an order does not automatically mean that the order has been accepted.

After you place an order, you may receive an automated confirmation showing that we have received it. We may review the order before accepting and processing it.

We may cancel or limit an order for reasons including:

• The product is unavailable
• The destination is unsupported
• The billing or shipping information is incomplete
• Payment cannot be authorized
• The order is identified as potentially fraudulent
• A product description or price contains an obvious error
• The quantity appears intended for unauthorized resale
• The item cannot legally or safely be delivered to the destination

If we cancel an order after payment has been collected, we will issue a refund to the original payment method, subject to payment-provider processing times.

8. Billing and Account Information

You agree to provide current, complete, and accurate information when making a purchase.

This includes your:

• Name
• Email address
• Phone number
• Billing information
• Complete shipping address

You are responsible for checking your order and address information before completing checkout.

Please contact us as soon as possible if you discover an error. We cannot guarantee that an order can be changed or cancelled after it enters processing or has been dispatched.

We are not responsible for delays, failed delivery, or additional reshipping costs caused by incorrect or incomplete information supplied by the customer, except where responsibility cannot legally be excluded.

9. Payments

Payments are processed through the payment options made available during checkout.

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method
• The information supplied is accurate
• The payment may be processed for the total amount shown during checkout

Payment transactions may be subject to the terms, security procedures, and privacy practices of the relevant payment provider.

We generally do not directly store your complete payment-card information.

10. Shipping and Delivery

Processing and delivery estimates are provided in our Shipping Policy.

Delivery dates are estimates unless we expressly state otherwise. Delivery may be affected by:

• Customs inspections
• Carrier disruptions
• Severe weather
• Public holidays
• Incorrect addresses
• Local postal delays
• Product availability
• Events outside our reasonable control

We will provide available tracking information after the order is dispatched.

Customers should review our Shipping Policy before placing an order.

11. Customs, Duties, and Import Charges

International orders may be subject to customs duties, VAT, import taxes, handling charges, or other fees imposed by the destination country.

Unless the checkout or product page expressly states that these charges are included, the recipient is responsible for paying them.

SUVIX does not control the amount charged by customs authorities and cannot guarantee whether a particular shipment will incur import fees.

12. Order Changes and Cancellations

You may request an order change or cancellation by contacting us as soon as possible.

We cannot guarantee cancellation or modification once an order has entered processing, been submitted to a fulfilment partner, or been shipped.

If cancellation is still possible, we will confirm it by email. An order should not be considered cancelled until you receive confirmation from us.

13. Returns, Refunds, and Replacements

Returns, refunds, exchanges, and replacements are governed by our Return and Refund Policy.

Our current return-request period is 30 days after receiving the product, subject to the eligibility conditions, exclusions, and procedures described in that policy.

Products must not be returned without first contacting us and receiving return instructions. The return address may be different from the address shown on the original package.

Nothing in these Terms is intended to remove any mandatory consumer rights that apply in the customer’s jurisdiction.

14. Damaged, Defective, Incorrect, or Missing Products

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, materially different from its description, or incorrect, contact us at shopsuvix@gmail.com as soon as possible.

Please include:

• Your order number
• A clear description of the issue
• Photographs or videos showing the product, packaging, shipping label, and problem where applicable

We may need this evidence to verify the claim with our supplier or shipping partner.

Eligible claims will be handled according to our Return and Refund Policy and applicable law.

15. Personal Information

Our collection and use of personal information are governed by our Privacy Policy.

By using the website, you acknowledge that information may be processed by Shopify and by relevant service providers involved in payments, order fulfilment, delivery, fraud prevention, analytics, and customer service.

16. Optional and Third-Party Tools

Our website may provide access to services, integrations, apps, or tools operated by third parties.

We do not control every third-party service and cannot guarantee its continued availability or operation.

Your use of a third-party service may also be governed by that provider’s own terms and privacy policy. You should review those terms before using the service.

17. Third-Party Links

Our website may contain links to third-party websites or services.

A link does not necessarily mean that we endorse or control the third party. We are not responsible for the content, security, availability, privacy practices, products, or services of independently operated websites.

Any transaction entered into directly with a third party is between you and that third party.

18. Reviews, Feedback, and User Content

When you voluntarily submit a review, photograph, comment, suggestion, or other content to us, you confirm that:

• You created the content or have permission to submit it
• The content is accurate and not misleading
• It does not violate another person’s intellectual-property, privacy, or other legal rights
• It does not contain illegal, abusive, defamatory, obscene, or malicious material

You grant SUVIX a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, format, and publish submitted content for operating and promoting the store, unless prohibited by law or otherwise agreed.

We may remove user content that violates these Terms or applicable law.

19. Intellectual Property

The SUVIX name, logo, website design, written content, graphics, and other original brand materials are owned by or licensed to SUVIX and are protected by applicable intellectual-property laws.

Product photographs, descriptions, trademarks, or other materials belonging to suppliers or third parties remain the property of their respective owners.

You may use the website for personal shopping purposes. You may not copy, reproduce, distribute, modify, or commercially exploit protected content without authorization.

20. Prohibited Uses

You must not use the website:

• For unlawful, fraudulent, or deceptive purposes
• To violate another person’s rights
• To submit false or misleading information
• To impersonate another person
• To interfere with website security or operation
• To introduce malware or destructive code
• To scrape, crawl, harvest, or collect information without authorization
• To obtain personal information about other users
• To send spam, phishing messages, or unsolicited promotions
• To attempt unauthorized access to any account or system
• To make fraudulent purchases, refund claims, or chargebacks
• To engage in conduct that harms SUVIX, its customers, or service providers

We may restrict access or cancel affected orders where we reasonably believe prohibited activity has occurred.

21. Errors and Inaccuracies

Occasionally, the website may contain errors relating to product descriptions, prices, promotions, shipping costs, delivery estimates, availability, or other information.

We may correct errors, update information, or cancel affected orders when reasonably necessary.

If an order is cancelled because of an error after payment has been collected, we will refund the relevant amount to the original payment method.

22. Disclaimer of Warranties

We make reasonable efforts to keep the website available, accurate, and secure. However, we cannot guarantee that access will always be uninterrupted, error-free, or completely secure.

The website and its content are provided on an “as available” basis, subject to any rights and guarantees that cannot legally be excluded.

Nothing in these Terms excludes warranties, guarantees, or remedies that customers are entitled to receive under applicable consumer law.

23. Limitation of Liability

To the maximum extent permitted by applicable law, SUVIX will not be liable for indirect, incidental, special, or consequential loss arising from the use of the website or purchase of a product where such loss was not reasonably foreseeable.

SUVIX does not exclude or limit liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer-protection law.

Where liability may legally be limited, our total liability relating to a particular order will generally not exceed the amount paid for that order.

This section does not affect a customer’s right to an eligible refund, replacement, repair, or other remedy under our policies or applicable law.

24. Indemnification

To the extent permitted by law, you agree to compensate SUVIX for reasonable losses, claims, or expenses resulting directly from:

• Your unlawful use of the website
• Your intentional violation of these Terms
• Your infringement of another person’s rights
• Fraudulent or malicious conduct carried out through your account

This provision does not apply to losses caused by SUVIX or to responsibilities that cannot legally be imposed on a consumer.

25. Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control, such as:

• Natural disasters
• Severe weather
• War or civil disturbance
• Government restrictions
• Customs delays
• Labour disputes
• Carrier interruptions
• Internet or technical outages
• Supplier or transportation disruptions

Where such an event affects an order, we will make reasonable efforts to communicate with the customer and provide an appropriate solution under our policies and applicable law.

26. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

27. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we have waived our right to enforce it later.

28. Entire Agreement

These Terms and the policies referenced in them represent the agreement between you and SUVIX concerning your use of the website and purchases from the store.

They replace previous communications or versions concerning the same subject, except where otherwise required by law.

29. Termination

You may stop using our website at any time.

We may suspend or terminate access when you materially violate these Terms, engage in unlawful activity, interfere with the website, or threaten the rights or safety of others.

Provisions that reasonably need to continue after termination—including those concerning payments, intellectual property, liability, and disputes—will remain effective.

30. Governing Law

These Terms are governed by the laws applicable to SUVIX in Sri Lanka, without removing any mandatory consumer rights that apply under the laws of the country or region where the customer lives.

Any dispute should first be submitted to us at shopsuvix@gmail.com so that both parties can attempt to resolve it informally.

Nothing in this section prevents a consumer from using a court, regulator, complaint process, or other remedy available under mandatory applicable law.

31. Changes to These Terms

We may update these Terms to reflect changes to our services, products, policies, suppliers, legal obligations, or business practices.

The updated Terms will be published on this page with a revised “Last updated” date.

Changes will apply from the date they are published, except where additional notice or consent is required by law.

32. Contact Information

Questions about these Terms and Conditions can be sent to:

SUVIX
Email: shopsuvix@gmail.com