Last updated: July 31, 2026

This Privacy Policy describes how SUVIX (“SUVIX,” “we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you visit our online store, make a purchase, contact us, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our store, we may collect the following categories of personal information.

Contact Information

This may include:

• Your name
• Email address
• Phone number
• Billing address
• Shipping address

Order and Transaction Information

This may include:

• Products purchased or added to your cart
• Order number and order history
• Billing and shipping information
• Payment status
• Shipping and tracking information
• Refund, return, or customer-service records

Payment information is processed by Shopify and/or the payment provider available during checkout. We generally do not directly receive or store your complete payment-card details.

Device and Website-Usage Information

When you use our website, certain information may be collected automatically, including:

• IP address
• Browser and device type
• Operating system
• Time zone and approximate location
• Pages and products viewed
• Referring website or source
• Search terms
• Shopping-cart activity
• How you interact with our website
• Cookie and similar technology information

Customer-Support Information

When you contact us, we may collect the information you provide, including your name, email address, order number, photographs, videos, and details about your question, complaint, return, refund, or product issue.

How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, subscribe to communications, complete a form, or contact us
• Automatically through cookies and similar technologies
• From Shopify and other companies that help operate our store
• From payment processors, shipping carriers, fulfilment partners, analytics providers, and fraud-prevention services
• From advertising or social-media platforms when those services are connected to our store

How We Use Personal Information

We may use your personal information to:

• Operate and improve our online store
• Process payments and complete purchases
• Confirm and fulfil orders
• Arrange shipping and provide tracking information
• Communicate with you about your order
• Provide customer service
• Process returns, refunds, replacements, or disputes
• Detect and prevent fraud, abuse, security threats, or illegal activity
• Maintain business, tax, transaction, and accounting records
• Understand how visitors use our store
• Improve our products, website, and customer experience
• Send marketing communications when you have agreed to receive them or when otherwise permitted by law
• Comply with applicable laws and lawful requests
• Protect our customers, business, and legal rights

How We Share Personal Information

We may share personal information with service providers that help us operate our store and provide our services.

These providers may include:

• Shopify, which powers our online store
• Payment gateways and payment processors
• Product suppliers and fulfilment partners
• Shipping carriers and logistics providers
• Website-hosting and technical-service providers
• Customer-support services
• Analytics and performance-monitoring providers
• Fraud-prevention and security providers
• Email and marketing-service providers
• Professional advisers, such as accountants or legal advisers

We provide these parties with information only when reasonably necessary for them to perform their services or when otherwise permitted or required by law.

For example, your name, shipping address, phone number, and order details may be shared with a supplier, fulfilment partner, and shipping carrier so that your order can be prepared and delivered.

Some products may be fulfilled and shipped by third-party partners located outside your country.

We may also disclose information when reasonably necessary to:

• Comply with laws, regulations, court orders, or lawful government requests
• Enforce our agreements and policies
• Investigate fraud or security incidents
• Protect our rights, customers, or property
• Complete a merger, acquisition, sale, restructuring, or transfer of all or part of our business

Selling or Sharing Personal Information

SUVIX does not sell personal information to third parties in exchange for money.

Certain privacy laws may define the use of advertising cookies or the disclosure of website activity to advertising partners as “selling,” “sharing,” or “targeted advertising,” even when no money is exchanged.

Where required, visitors may be given the ability to manage cookies or opt out through the cookie banner, privacy settings, or data-sharing opt-out page available on our website.

Cookies and Similar Technologies

Our website and service providers use cookies and similar technologies to operate the store, remember preferences, maintain shopping-cart and checkout functions, measure website performance, prevent fraud, and understand how visitors use the website.

The categories of cookies used may include:

Essential Cookies

These cookies are necessary for important website functions such as:

• Page navigation
• Shopping-cart operation
• Checkout
• Payment processing
• Customer-account access
• Security and fraud prevention

Blocking essential cookies may prevent parts of the store from working correctly.

Analytics Cookies

These cookies help us understand website traffic, visitor behaviour, product-page performance, and how customers interact with our store.

Advertising Cookies

When advertising or social-media services are enabled, these cookies may help measure advertising performance, limit repeated advertisements, or display advertisements based on browsing activity.

Advertising cookies should only be activated where permitted and, when required, after the visitor provides consent.

You can manage cookies through your browser settings and through any cookie-consent controls displayed on our website. Blocking or deleting cookies may affect website functionality.

Marketing Communications

We may send promotional emails or other marketing communications when you subscribe, provide consent, or when otherwise permitted by applicable law.

You can unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting us.

Even after unsubscribing from marketing, you may continue to receive non-promotional communications relating to orders, payments, shipping, security, or customer-service requests.

International Data Transfers

SUVIX operates from Sri Lanka and sells to customers in multiple countries.

Shopify, suppliers, fulfilment partners, payment processors, shipping carriers, and other service providers may process or store personal information in countries other than the country where you live.

These countries may have different data-protection laws. Where required, appropriate legal safeguards may be used for international data transfers.

Data Retention

We retain personal information for as long as reasonably necessary to:

• Complete orders and provide customer service
• Maintain transaction and business records
• Comply with tax, accounting, legal, and regulatory obligations
• Resolve disputes
• Prevent fraud
• Enforce our agreements and policies

Retention periods may vary depending on the type of information and the legal requirements that apply.

When personal information is no longer reasonably required, it may be deleted, anonymized, or securely retained where deletion is not immediately possible.

Your Privacy Rights

Depending on where you live, you may have rights concerning your personal information, including the right to:

• Request access to personal information held about you
• Request correction of inaccurate information
• Request deletion of eligible personal information
• Receive a copy of certain information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of targeted advertising or certain data sharing
• Submit a complaint to an applicable data-protection authority

These rights are not absolute and may be subject to legal exceptions. For example, we may need to retain certain order or transaction information to comply with legal, tax, accounting, fraud-prevention, or dispute-resolution obligations.

To submit a privacy request, contact us at shopsuvix@gmail.com.

We may need to verify your identity before completing a request. Where permitted, an authorized representative may submit a request on your behalf, but additional verification may be required.

Children’s Privacy

Our store is intended for a general adult audience and is not directed toward children.

We do not knowingly collect personal information from children in circumstances where parental or guardian consent is legally required. A parent or guardian who believes that a child has provided personal information may contact us to request its review or deletion.

Information Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no website, electronic transmission, payment system, or storage method can be guaranteed to be completely secure. Customers should protect their account information and contact us if they believe their information or account has been compromised.

Third-Party Websites

Our store may contain links to websites, social-media platforms, payment services, or other services operated by third parties.

We are not responsible for the privacy or security practices of third-party services. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business, website, suppliers, apps, services, legal obligations, or data-processing practices.

The revised version will be published on this page with an updated “Last updated” date. Where legally required, we may provide additional notice of material changes.

Contact Us

For questions, complaints, or requests concerning this Privacy Policy or your personal information, contact us at:

SUVIX
Email: shopsuvix@gmail.com