At SUVIX, we provide free standard shipping on all products. The shipping cost is already included in the product price, so no additional standard shipping fee will be charged at checkout.

Where Do We Ship?

We currently provide international shipping to most countries and regions.

Shipping availability may depend on the product, destination, local regulations, and the shipping services available from our fulfilment partners. If we cannot deliver an item to your location, you will be notified and the affected item or order will be refunded.

Order Processing Time

Orders normally require 1–7 business days to be processed before shipment.

Processing includes order verification, product preparation, packaging, and transfer to the shipping carrier. Processing times may be longer during holidays, promotional periods, or periods of unusually high demand.

Business days do not include weekends or public holidays.

Estimated Delivery Time

After an order has been shipped, delivery usually takes approximately:

• United States: 5–15 business days
• Canada, United Kingdom, Europe, and other major destinations: 7–20 business days
• Other international destinations: 10–30 business days

These are estimated delivery times and are not guaranteed. Delivery may be affected by customs inspections, local postal services, severe weather, public holidays, carrier delays, or other circumstances outside our control.

The estimated processing and delivery times should be combined when calculating the expected arrival date of an order.

Order Tracking

When tracking information becomes available, a shipping confirmation email containing the tracking number will be sent to the email address provided during checkout.

Tracking information may take several business days to update after the package has been shipped.

Some orders may be shipped in separate packages if they contain multiple products or products fulfilled from different locations. In this situation, you may receive more than one tracking number.

Multiple Shipping Addresses

A single order can only be shipped to one address.

To send products to different addresses, please place a separate order for each delivery address.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please contact us as soon as possible at shopsuvix@gmail.com if you notice an error in your address. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

SUVIX is not responsible for packages that are delayed, returned, lost, or delivered incorrectly because the customer provided an incomplete or incorrect address. Additional shipping charges may apply if a package must be resent.

PO Boxes and Military Addresses

Delivery to PO Boxes depends on the product, destination, and available shipping carrier.

We may be unable to deliver to military APO, FPO, or DPO addresses. Please contact us before placing your order if you need delivery to one of these addresses.

Customs Duties, Taxes, and Import Fees

International orders may be subject to customs duties, VAT, import taxes, handling fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are not included in the product price and are the responsibility of the customer. SUVIX does not control these charges or determine their amount.

Customers should contact their local customs authority for information about possible import charges before placing an order.

Delayed Orders

Occasional shipping delays may occur because of customs processing, local carrier disruptions, severe weather, public holidays, high order volumes, or other circumstances beyond our control.

If your tracking information has not updated for an extended period or your order has not arrived within the estimated delivery period, please contact us at shopsuvix@gmail.com. We will review the shipment and assist you with the next steps.

Lost, Damaged, or Incorrect Orders

Please inspect your order after delivery.

If your package appears to be lost, or if you receive a damaged, defective, or incorrect product, contact us at shopsuvix@gmail.com as soon as possible. Include your order number, a description of the issue, and clear photographs or videos when applicable.

Claims involving damaged, defective, missing, or incorrect products must be handled according to our Return and Refund Policy.

Contact Us

For questions about shipping or tracking, contact us at:

Email: shopsuvix@gmail.com