At SUVIX, we want you to be satisfied with your purchase. Please review the following return and refund conditions before submitting a request.

30-Day Return Policy

You may request a return within 30 days after your order is delivered.

To qualify for a change-of-mind return, the item must be:

• Unused, unworn, and in the same condition in which it was received
  
• In its original packaging with all accessories, manuals, labels, and tags
  
• Accompanied by the receipt, order confirmation, or other proof of purchase
  

Items showing signs of use, accidental damage, misuse, modification, or missing parts may not qualify for a return.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has been shipped.

If an order is successfully cancelled after payment has been collected, any applicable refund will be issued to the original payment method.

How to Request a Return

Before returning any product, contact us at support@shopsuvix.com and include:

• Your full name
  
• Your order number
  
• The product you wish to return
  
• The reason for the return
  
• Clear photographs or a video if the product is damaged, defective, incomplete, or incorrect
  

Please do not return an item without first receiving approval and return instructions from us.

Items returned without prior approval or sent to an address without following our return instructions may not be accepted.

Damaged, Defective, Incomplete, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible and within the 30-day return period.

Please provide your order number and clear photographs or videos showing the issue where applicable.

After reviewing the information provided, we may offer an appropriate solution, including:

• A replacement at no additional cost
  
• A full or partial refund
  
• Another suitable resolution agreed upon with you
  

If the issue is confirmed to have resulted from an incorrect, damaged, defective, or incomplete shipment, SUVIX will cover the applicable return shipping cost if we require the item to be returned.

In some cases, a return may not be required.

Change-of-Mind Returns

If you return an item because you changed your mind, ordered the wrong option, or no longer want the product:

• You are responsible for the return shipping cost.
  
• The item must be unused and returned in its original condition and packaging.
  
• We recommend using a trackable shipping service.
  
• SUVIX is not responsible for return packages that are lost or damaged during return transit.
  

Standard shipping is provided without a separate shipping charge at checkout.

If an optional paid shipping service is offered in the future, that additional shipping charge may be non-refundable unless otherwise required by applicable law.

Non-Returnable Items

For hygiene, health, and safety reasons, opened or used personal-care products cannot be returned unless they arrived damaged, defective, or incorrect.

The following items may also be non-returnable:

• Personalized or custom-made products
  
• Gift cards
  
• Items specifically marked Final Sale
  
• Perishable goods
  
• Hazardous materials, flammable liquids, or gases
  
• Products damaged through misuse, neglect, accidental damage, or unauthorized modification
  

Contact us at support@shopsuvix.com if you are unsure whether your product is eligible for return.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product, size, colour, or model, you may request a return for the original item. Once the return has been approved, you may place a new order for the preferred item.

Refunds

We will notify you after your returned item has been received and inspected.

If your refund is approved, it will be issued to the original payment method used for the order.

Please allow additional time for your bank, card issuer, or payment provider to process and display the refund.

We cannot issue a refund to a different payment method or account.

If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at support@shopsuvix.com.

Refused or Undeliverable Packages

Refunds for packages returned because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package may be reduced by any applicable return, redelivery, or handling costs.

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Consumer Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Contact Us

For return or refund questions, contact:

SUVIX

Email: support@shopsuvix.com