Frequently Asked Questions

Find answers to the most common questions we receive. If you don't see your question, don't hesitate to reach out to us.

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What payment methods do you accept?

We accept various payment methods to ensure a seamless shopping experience. You can pay using major credit cards (Visa, Mastercard, American Express), debit cards and other secure online payment options.

How can I track my order?

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link. You can use the link to follow your shipment’s progress. Please allow 24–48 hours for the carrier’s tracking information to update.

What is your return and exchange policy?

What is your return and exchange policy?

We accept return requests within 30 days of delivery. For change-of-mind returns, the item must be unused, in its original condition, and returned with its original packaging. Customers are responsible for return shipping costs for change-of-mind returns.

If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery and provide clear photos or videos showing the issue. Once the claim has been reviewed and approved, we will offer a replacement or a full refund at no additional cost.

Please contact us before returning any product so that we can provide the correct instructions. Do not send items back without prior approval.

Do you offer free shipping?

Yes, we offer free standard shipping on all orders, with no minimum purchase required. Estimated delivery times may vary depending on the destination and product. Please refer to our Shipping Policy for more details.

Didn't find what you were looking for? Feel free to contact us at any time.